WHY OLIVE

Olive evaluates the overall experience a customer receives with the goal to enhance the service and sales. We remain on the outside of your business, which provides for an objective view while looking in.

Recognizing areas of strength which stand out during our visit we’ll identifying those that require attention. These points will be clearly detailed in our “Olive Assessment Report” then followed up by an “Olive Evaluation Report”.

Having over 20 years of retail and service experience in the luxury brand industry has trained us to see things differently then most. Companies that hire “Mystery Shoppers” to visit their location receive a report written with the expectations of only an average customer.  Olive’s expectations are not average.